Terms of service

TERMS OF SERVICE

Last updated: April 4, 2026

1. Overview

This website is operated by Simulation Simplified (“we”, “us”, “our”). By accessing our website or purchasing our products, you agree to be bound by these Terms of Service.

2. Products and Services

We offer:

  • Physical products (simulation kits and accessories)
  • Digital products (downloadable simulation case packs and educational resources)

All products are intended for educational and training purposes only and do not constitute medical advice.

3. Orders and Payment

All prices are listed in [currency] and are subject to change without notice.

Payments are processed securely through third-party providers (e.g. Shopify, Paddle). By completing a purchase, you agree to provide accurate and complete payment information.

4. Digital Products

Upon purchase, digital products are provided as downloadable content.

  • Access is granted immediately after purchase
  • Products are licensed for individual or institutional educational use
  • You may not reproduce, resell, distribute, or share the materials outside your organisation without permission

Due to the nature of digital products, they are generally non-refundable (see Refund Policy).

5. Physical Products

We aim to ensure all physical products are described accurately.

  • Shipping times may vary depending on location
  • Risk transfers to the customer upon delivery
  • You are responsible for providing accurate shipping details

If a product arrives damaged or defective, please contact us within 7 days of delivery.

6. Refunds and Returns

Refunds are handled in accordance with our Refund Policy.

We may offer refunds or replacements in cases of:

  • defective or damaged physical goods
  • technical issues preventing access to digital products
  • duplicate purchases

7. Intellectual Property

All content, materials, and products are the intellectual property of Simulation Simplified.

You may not:

  • copy, reproduce, or distribute materials
  • modify or create derivative works for resale
  • use content for commercial purposes without permission

8. Limitation of Liability

Our products are designed for educational purposes only.

We are not liable for:

  • clinical decisions made based on use of our materials
  • indirect or consequential damages
  • misuse of products outside intended purpose

9. Third-Party Services

We use third-party platforms (e.g. payment providers, hosting services). We are not responsible for the policies or performance of these services.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia.

11. Contact Information

For questions, please contact: eve.purdy@simulationsimplified.com